Downtime Calculator

Boring is awesome. No incidents = AweSome

1
Revenue Lost
2
Customer Impact
3
Engineering Cost

Transactional Value Lost

Estimate the direct revenue impact of downtime

Annual Revenue ? Your company's total annual revenue. Used to estimate hourly revenue loss during downtime. €1,000,000
€100K €50M
Downtime Hours per Year ? Total hours your system is unavailable per year. Include partial outages and degraded performance. 10 hours
1 hour 500 hours
% Revenue Affected During Downtime ? What portion of revenue depends on your system being up? 100% for e-commerce, lower for hybrid businesses. 50%
10% 100%
Orders per Hour ? Average number of orders or transactions processed per hour during business hours. 50
1 1,000
Average Order Value ? The average value of each order or transaction. €100
€10 €5,000
Downtime Hours per Year ? Total hours your system is unavailable per year. 10 hours
1 hour 500 hours
Section Total
€0

Customer Impact

Estimate the impact on customer relationships and churn

Total Active Customers ? The number of active customers who use your product or service. 1,000
100 100,000
% Customers Affected by Downtime ? Percentage of customers who experience or notice the downtime. 10%
1% 100%
Customer Lifetime Value ? Average total revenue a customer generates over their entire relationship with your business. €1,000
€100 €100K
Churn Increase from Downtime ? Additional percentage of affected customers who leave due to downtime frustration. 1%
0.1% 10%
Section Total
€0

Lost Engineering Time

Estimate the engineering cost and opportunity loss

Engineer Hourly Cost (fully loaded) ? Total cost per hour including salary, benefits, taxes, and overhead. Typically 1.5-2x base hourly rate. €100
€50 €200
Engineer Hours per Incident ? Total engineering hours spent per incident: investigation, fix, testing, post-mortem, and context switching. 20 hours
2 hours 100 hours
Incidents per Year ? Number of incidents requiring engineering response per year. 12
1 100
Features Delayed (weeks) ? Total weeks of feature development delayed due to incident response and firefighting. 4 weeks
0 52 weeks
Feature Value per Week ? Estimated business value of shipping features one week earlier. Consider revenue, competitive advantage, customer satisfaction. €10,000
€1K €100K
Annual Recruitment Budget ? Total annual spending on recruiting: job ads, recruiters, tools, and hiring team time. €50,000
€10K €500K
Hiring Difficulty Increase ? How much harder is hiring due to reliability reputation? Bad Glassdoor reviews and word-of-mouth increase recruiting costs. 10%
0% 50%
Section Total
€0
Your estimated annual downtime cost
€0
per year
Revenue Lost
€0
Customer Impact
€0
Engineering Cost
€0
Your downtime costs
€0
per minute
That's equivalent to
0 senior developer salaries

Adjust Total Downtime

What if you had more or less downtime?

Total downtime per year 10 hours
1 hour 500 hours
Total Annual Cost
€0

Calculate Incident Cost

Had an outage? Enter the duration to see what it cost.

minutes of downtime
That outage cost you
€0
in just 30 minutes

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